PRIVACY POLICY

Our commitment to privacy

This privacy statement explains how EyeCandy Training Ltd (referred to as “we”, “us” or ‘’EyeCandy Training Ltd” collects information from you via the website or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data you consent to us processing all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions, comments or concerns about how we handle your personal information, please ring us on 0161 460 0065 or email us at eyecandytrainingltd@gmail.com This statement provides a summary of the full Privacy Policy. Both the statement and the full Privacy Policy apply to information collected by EyeCandy Training Ltd via the EyeCandy Training Ltd website and in any manner described in the Privacy Statement.

 

Protecting your personal information

Your personal data is protected by UK data protection law. You can find the details for the UK Information  Commissioner at  www.informationcommissioner.gov.uk.  As a registered data controller, we are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. Your account is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password. You can change your password on the Website.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

 

Personal Information

We collect personal data about you when you enroll as a learner. At enrolment, we may ask you for sensitive personal data and for your consent to use it for a specific purpose. If you do not wish to provide this information, you may select the Not Known/Not Provided or Prefer not to say option.

We share some of your personal data with the Awarding Organization and where relevant with the Skills Funding Agency through their Learner Registration Service.

If government funding is available for your course, we collect personal data from you to see if you can have that funding.  When you access your course materials we collect information about how you use those materials.  You may provide us with further personal data if you use one of our learning or communications facilities or use one of our online skills tests.

We use cookies and other technologies to keep track of how you interact with our website and to target advertising. For further information about this please see our Use of Cookies Statement.

 

 

Purposes and Disclosures

We use your personal information to deal with your queries, to provide you with the services you request, to determine whether you are eligible for government funding (if available), customer feedback and for general statistics and research.

Depending on the preferences indicated by you:

• we may use your personal data to contact you about developments and offers.

• EyeCandy Training Ltd may disclose your personal data to your sponsor, if you are being sponsored by your employer or by a trade organization or other group.

• we may disclose your information to certain government agencies in connection with the funding of your course.

 

Following registration and enrolment, either in a EyeCandy Training Ltd Approved Centre or online, all of our approved service providers will have access to your name, date of birth, address,

username, learner reference number and details of which EyeCandy Training Ltd courses you have

enrolled on in the past. You can request that:

• your details not be used for marketing purposes;

• we provide you with a copy of the information we hold about you (we may charge you a small fee);

• we correct inaccuracies in your information.

 

You may also turn cookies off in your browser. However, if you do so, you may not be able to use certain features on the website.

 

The information we collect during registration or enrolment

When you register with us, you (or the person registering for you) must tell us:

•          your full name

•          email address

•          your date of birth (security question)

•          in which region of the UK you are based

•          where you heard about us.

 

We also ask for your company name but you do not have to provide this information if you do not wish to.

Following registration via the Website, we, or our Agents (where you have been introduced to the Website via an Agent or Reseller), may request additional personal data from you in order to further support your learning. You do not have to provide this information, but if you do not, you may not get the most out of your learning.

 

The information we collect when you access Course Materials

We collect information about how you use Course Materials to monitor your learning and improve our users’ learning experience.

 

You may also provide personal data through:

 

•          calls to our helplines;

•          letters and e-mails;

•          customer feedback forms.

 

We may record calls to helplines for quality and training purposes only. We will store calls for about three months and we will keep them confidential. In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.

 

How we use the information we collect

We use your personal information:

•          to answer your queries or complaints.

•          to deliver our online services, for example any Courses that you have access to

 

•          to provide Course Materials;

•          to carry out administration;

•          to seek your opinion of the Course and Website

•          for general statistics and research;

•          for obtaining any relevant professional advice;

•          as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.

 

Paying for a Course online

When you pay for a Course online, you will be asked for:

•          details of a credit or debit card;

•          an e-mail address; and

•          a telephone number.

 

These details are collected by: Stripe or Square

They collect credit or debit card details over a secure link. We do not collect them and they are not made available to us or our Agents or Resellers. We will use the personal information you provide to process your online payment and to refund any monies due to you if you cancel your enrolment in line with the terms and conditions on this Website. When you make a payment online, we will use industry standard software, which encrypts your information. For

 

further details about the security of this information, please refer to Stripe or square.

 

Third parties and sponsors

To achieve the purposes set out in this privacy statement we may need to give your information to our service providers, Agents and Resellers. Following registration and/or enrolment via the website, we and our Agent or Resellers, if you registered via one of our Agents or Resellers, will have access to your name and contact details to help us deliver our services to you.

If your employer, trade organization or other group is sponsoring you, we may give the personal information we have collected to your sponsor to monitor your learning.

 

Requests for information

If you have not registered on the Website but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.

 

Keeping your personal data

We keep personal data :

• for as long as is necessary to fulfil the purposes we collected it for;

• as required by law; or

• to enforce or defend legal claims.

 

Sometimes we will keep information that you have deleted, for example messages sent by you to your tutor, as a record of your learning experience. We will keep this information for a reasonable time

Cookies

We use cookies and other technologies to keep track of how you interact with our website and to target advertising Please see the EyeCandy Training Ltd Use of Cookies Statement for further information.

 

Your rights

You have the right to:-

• ask for a copy of all the information we hold about you (we will charge you a small fee for this) and to correct any inaccuracies. To obtain a copy of this information, please ring us on 0161 317 0187 or email us at eyecandytrainingltd@gmail.com

• challenge the accuracy of data held about you.  You can amend your details please ring us on 0161 317 0187 or email us to request a change

• take steps to prevent your personal data being processed if the processing is likely to cause you substantial damage or substantial distress which is unjustified. If you want to exercise this right you must put your objection in writing by emailing us, specifying why the processing has this effect and state what you require to do to avoid causing damage or distress.

 

How to contact us

To obtain a copy of your personal data, to correct inaccuracies or if you have any queries or concerns about how we handle your personal data, please contact:

EyeCandy Training Ltd, 96 Market St, Hyde, Cheshire, SK14 1ES

Email eyecandytrainingltd@gmail.com

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Equality and Diversity Policy

 

Staff

EyeCandy commits to incorporating specific and appropriate duties in respect of implementing the equal opportunities policy into job descriptions and work objectives of all staff. EyeCandy will provide equality training and guidance as appropriate to our staff; including as part of staffs’ induction training as well as further on-going courses as identified via our internal staff performance review arrangements

 

EyeCandy enables learners to have equal access to training and assessment for qualifications irrespective of their sex, marital status, age, religion, colour, race, nationality or ethnic origin or disability. Assessment must similarly be undertaken without discrimination. This policy is in place to ensure that such discrimination does not occur either directly or indirectly. Where complaints relating to issues of inequality cannot be satisfactorily resolved by us, learners have a right to appeal to the Awarding Body Directly

 

Monitoring the success and relevance of our arrangements

EyeCandy is committed to complying with all current and relevant legislation and, which at the time of writing includes, but is not limited to the Equality Act 2010.  As part of the learner registration and certification processes for qualifications and units EyeCandy may collect information on diversity, requests for special considerations, access arrangements and feedback from learners throughout their learning journey with us.  All relevant issues identified that suggests that our provision or services may have unnecessarily impacted on learners will be reported back to the Head of Quality Assurance who will be responsible for ensuring that relevant staff introduce, as appropriate, amendments to provision and/or services where necessary and in accordance with our documented procedures.

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REASONABLE ADJUSTMENTS AND SPECIAL CONSIDERATIONS

Aims and Objectives of the Policy

EyeCandy Training has a duty under the Equality Act 2010 to make any reasonable adjustments that can be made for our learners to ensure they are not discriminated against.

We aim to facilitate open and fair access to our training for learners who are eligible for reasonable adjustments and / or special considerations without compromising the assessment of skills, knowledge, understanding or competence being measured EyeCandy Training Ltd. achieve this through;

 

Reasonable Adjustments

EyeCandy Training Ltd will:

This is agreed at point of booking/registration. The learner must request within a reasonable timeframe any adjustments that may be needed to reduce the effect of a disability or difficulty, which places the learner at a substantial disadvantage. Any requests for reasonable adjustments must not affect the quality and reliability of the learning outcomes nor must they give the learner an advantage over other learners undertaking the same or similar training.

Reasonable Adjustments may not be applied to training that will provide a “licence to practice” or where the learner needs to demonstrate a practical competence.

 

Special Considerations

A special consideration request can be made during or after a training event to reflect temporary illness, injury or indisposition that occurred at the time of the event. Any special considerations granted cannot remove the difficulty the learner faced at the time of the event and can only be a relatively small adjustment to ensure that the integrity of the training is not compromised. Special consideration may not be applied to training that will provide a “licence to practice” or where the learner needs to demonstrate a practical competence.

EyeCandy Training Ltd will only consider requests for Reasonable Adjustments and Special Considerations submitted within a timely manner and have completed the appropriate paperwork for these requests.

Reasonable Adjustments

A reasonable adjustment helps to reduce the effect of a disability or a difficulty that places the learner at a substantial disadvantage.

Reasonable adjustments must not affect the quality and reliability of the learning outcomes, but may include;

• Ensuring any online learning is more accessible (such as ability to adjust display settings and providing advice/guidance on speech technology)

• Providing assistance during an assessment of learning

• Adapting materials or providing it on coloured paper

• Re-organising the physical assessment/learning environment

• Use of mechanical and electronic aids

• Use of assistive software

• Use of low vision aids

 

Reasonable adjustments must be approved and set in place prior to any assessment or learning is carried out.

Any assessment of work following a reasonable adjustment has been made must be carried out in the same way of work from other learners.

Reasonable adjustments must never give a learner and advantage to other learners and must never affect the quality or reliability of the learning.

It is important to note that not all requests for reasonable adjustments may be granted if they are not deemed reasonable, permissible or practical in certain situations. The learner may not need, nor be allowed, the same adjustments for all learning.

 

Requests for reasonable adjustments are approved by EyeCandy Training Ltd prior to any bookings/registrations are taken. They are intended to allow access to training / assessment but can only be approved if the adjustment does not;

• Affect the quality and reliability of the learning

• Provide an unfair advantage to other learners

• Influence or compromise the final outcome of the assessment of learning

 

Any requests for reasonable adjustments must be made to

EyeCandy Training Ltd within 7 days of registration / booking or at least 28 working days before an assessment / classroom event using the appropriate paperwork.  If you are unsure if a learner requires a reasonable adjustment please speak with EyeCandy Training Ltd who will provide the relevant guidance.

Special Considerations

A special consideration is consideration given to a learner who was prepared and present at an assessment but may have been disadvantaged by temporary illness, injury or adverse circumstances outside of their control.

It is important to note that special consideration may not be possible where assessment requires the demonstration of practical competence or the training provides a licence to practice.

Where an assessment of learning is carried out and marked by a computer, the learner will have the ability to take it at a later date however this must be completed prior to any practical assessments or other learning is carried out.

A special consideration cannot give a learner an unfair advantage to other learners and must not mislead the learners’ achievement. The learner’s results must reflect their true achievement and not potential ability. EyeCandy Training Ltd decision on requests for special considerations will vary from learner to learner and one subject to another. The factors may include the severity of the consideration, date of assessment and the nature of the assessment such as practical or oral presentation.

The learner may be eligible for special considerations if;

 

• The performance in an assessment is affected by circumstances out of their control, such as recent personal illness, accident or bereavement

• Alternative arrangements which were agreed in advance proved to be inappropriate or inadequate

• Part of an assessment / event was missed due to circumstances beyond the control of the learner

 

The learner will not be eligible for special consideration if;

• The leaner has not been affected at the time of an assessment by a particular condition

• Part of an assessment / event is missed due to personal arrangements including holidays or unauthorised absence

• The event / assessment is affected by difficulties such as disturbances through building work, lack of proper facilities, changes in or shortages of staff or industrial disputes

 

Examples of circumstances where special consideration may be given are;

• Terminal illness of the learner

• Recent bereavement of a member of the immediate family

• Serious of disruptive domestic crises leading to acute anxiety about the family

• Incapacitating illness or injury of the learner

• Severe car accident

• Outbreak of infection where learners are in isolation

• Lost or damaged work beyond the control of the learner

 

Special consideration will not be granted for minor illness or a minor disturbance.

Requests for special considerations are approved by EyeCandy Training Ltd Applications for special considerations must be made on case by case basis and thus separate applications must be made for each learner. Any requests for special considerations will only be approved if they do not;

• Affect the quality and reliability of the learning

• Provide an unfair advantage to other learners

• Influence or compromise the final outcome of the assessment of learning

 

Any requests for special considerations must be made to EyeCandy Training Ltd within 7 days of the event or assessment using the appropriate paperwork.  If you are unsure if a learner requires a special consideration please speak with EyeCandy Training who will provide the relevant guidance.

It is important to note that special consideration will not be granted if where learner achievement has been acknowledged and certified.

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SAFEGUARDING LEARNER POLICY

Introduction

All staff working with children and vulnerable adults have a legal duty to work together to protect them from harm or abuse. (‘No Secrets’, DH) EyeCandy Training Ltd Safeguarding lead has overall responsibility for the safeguarding of learners, and is responsible for ensuring the effectiveness of all work done to safeguard and promote the welfare of children and young people on program.  EyeCandy Training Ltd Policy covers: The recruitment and employment of staff working with vulnerable adults and the provision of a safe learning environment under the requirements of this act EyeCandy Training Ltd. Assessment Centre Manager & HR department are responsible for ensuring that EyeCandy Training Ltd follows safer recruitment procedures. This includes carrying out Disclosure and Baring checks on all staff working with vulnerable learners every three years. This also applies where staffs have already been checked by a previous employer.

Statement of Intent:

EyeCandy Training Ltd first priority is to ensure the safety and protection of all learners taking part in learning. In order to protect young people and vulnerable adults from harm we will act in accordance with the following legislation and guidance: ‘No Secrets’ DH 2000

Scope

This policy statement applies to all learning provided by EyeCandy Training Ltd and includes:

All learning provision for adults delivered directly by employed staff employed

All learning provision for adults commissioned through partnership arrangements

Definitions

Safeguarding The term “safeguarding” describes the broader preventative and precautionary approach to planning and procedures that are necessary to protect children, young people and vulnerable adults from any potential harm or damage.

Safeguarding means:

Protection from abuse and neglect Promotion of health and development

Ensuring safety and care relating to the environment and activity Ensuring optimum life chances

‘Child’ or ‘Young Adult’ An individual is considered to be a child or young person up to their 18th birthday

 

‘Vulnerable Adult’ A Vulnerable adult is any person aged 18 or over ‘who is, or may be in need of, community care services by reason of mental or other disability, age or illness and who is, or may be, unable to take care of him or herself or protect him or herself against significant harm or exploitation’ (‘No Secrets’ DH 2000).

The list below is not exhaustive but a vulnerable adult may be someone who:

• is elderly and frail

• has a mental disorder

• has a physical or sensory disability has a severe physical illness

• is a substance misuser is homeless

• has a learning disability

‘Abuse’ is

“a violation of an individual’s human and civil rights by any other person or persons” (‘No Secrets’ DH 2000). Abuse may consist of a single act or repeated acts, abuse may happen intentionally or unintentionally and can take place in any relationship or setting. Examples of abuse that could occur in a learning environment include:

Physical abuse – shoving, hitting, slapping

Sexual abuse - involvement in any direct or indirect (e.g. innuendo, pornography) activity against the learner’s will or knowledge

Emotional/psychological abuse e.g. intimidation, bullying or humiliation Discriminatory abuse e.g. racial, sexual or religious harassment Financial or material exploitation e.g. coercing money or goods

Institutional abuse e.g. failure to ensure privacy, dignity or uphold individual human and civil rights.

Neglect or acts of omission e.g. ignoring physical or medical needs, failure to access appropriate health, social care or educational services, withholding medication.

 

An abuser: may be anyone including relatives, friends, professional staff, other learners and service-users, neighbours, care workers, volunteers, and strangers.

 

Policy Statement

EyeCandy Training Ltd is committed to  promoting  safeguarding  through the provision  of an inclusive, supportive and safe environment for its learners, staff and others closely associated with its work and affirms the rights of individuals to be treated fairly and with respect.

EyeCandy Training intends to pursue this commitment by:

1. Promoting a culture of value and respect for all within a supportive and safe learning environment.

Ensure that all internal tutoring staff, and learning and personal support staff in contact with learners have a current Disclosure and Barring check for working with adults and/or children

Provide accessible information for learners, tutoring staff and subcontracting providers on equality, diversity, bullying, harassment, dignity and respect in the learning environment

We will provide opportunities for adults and young people to voice any concerns they may have regarding inappropriate behavior, abuse, harassment or misconduct and providing strong sanctions to deter victimization or cover up of malpractice

Supply information to learners on EyeCandy Training procedures for following up complaints relating to the conduct of tutoring staff and/or other learners

Require all tutoring staff and others associated with the delivery of our provision to carry and produce appropriate identification on request

Ensure that premises used to deliver learning activities are risk assessed by appropriately trained staff

Ensure that learning activities are risk assessed by appropriately trained staff Ensure that care and safety issues and concerns are reported

 

 

1. Providing Information, training and briefings on safeguarding vulnerable adults and children that includes:

Include information on Safeguarding as part of learner induction

Provide information to tutoring staff and learners about the standards we expect with regard to confidentiality and disclosure

Provide appropriate training for tutoring staff on safeguarding, disclosure and diversity matters

Distribute information to all internal on the signs of abuse and the action to take if/when abuse is reported.

Provide accessible information for learners, and tutoring staff on the complaints procedure

Provide headline information for learners on safeguarding, e-safety, bullying and harassment equality of opportunity and diversity.

Provide learners with the name of the designated safeguarding contact and the procedure to be followed in the case of any alleged case of bullying or harassment

 

1. Gathering and analysing information from learners on matters related to feeling safe in the learning environment

Generate questions on the feedback form to elicit how safe learners feel in the learning environment

Analyse the information obtained and acting on the results

Monitoring the effectiveness of this Safeguarding Policy and reviewing it annually

Monitor the safeguarding practices within provision

Identify and sharing good practice in safeguarding with sub contracted providers

Review the EyeCandy Training Ltd safeguarding policy on an annual basis

Link with learning networks and the local authority safeguarding unit to ensure that information on safeguarding is current and up to date

 

All enquiries relating to safeguarding issues should be addressed in the first instance to the designated safeguarding      officer for EyeCandy Training Ltd Assessment Centre.

Related policies

Health and Safety Grievance procedure Disciplinary procedure

Bullying and Harassment policy Code of conduct of employees Whistle blowing policy

Equality and Diversity policy

Learner complaints and appeals procedure

 

Reporting an incident

 

After direct or indirect disclosure or signs of abuse are spotted, please inform, in the first instance the Assessment Centre Manager, with the following information:

• What your concerns are.

• Where, when, who from and how you got the concerns. What you have done.

• Whether the parents/carers and learner is aware of this referral? Any additional info about the learner. (Use the registration form) Contact information for anyone involved

 

Write a report within 48 hours. Include all details of the disclosure including who was present and the reasons for your decision to make a referral. Ensure this is stored in a secure file. If there is immediate danger call 999

Send all report to the Safeguarding Officer; eyecandytrainingltd@gmail.com

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Qualification Registration & Certification Procedure

Aims and Objectives of the Policy

To ensure all registrations follow the same process and are in line with the requirements as set out by the awarding bodies.

EyeCandy Training Ltd will:

1. Register individual learners to the correct programme within agreed timescales

2. Claim valid learner certificates within agreed timescales.

3. Construct a secure, accurate and accessible audit trail to ensure that individual learner registration and certification claims can be tracked to the certificate which is issued for each learner.

In order to do this,

 EyeCandy Training Ltd will:

-           carry out identity checks of learners at enrolment

-           register each learner within the awarding body requirements

-           provide a mechanism for program and audit teams to check the accuracy of learner registrations

-           make each learner aware of their registration status

-           inform the awarding body of withdrawals, transfers or changes to learner details

-           ensure that certificate claims are timely and based solely on internally verified assessment records

-           audit certificate claims made to the awarding body

-           audit the certificates received from the awarding body to ensure accuracy and completeness

-           keep all records safely and securely for three years post certification.

 

Registrations

Only once EyeCandy Training Ltd have received payment can learners be registered with the Awarding Organization for their qualification. All registrations will take place within 30 working days of application.

Learners will be asked to provide the following information to ensure we are able to register them;

• First Name

• Surname

• Date of Birth

• Identification

 

This information will be provided to the Awarding Organization and it’s at this point the learner is considered “registered”.

It is a requirement of the Awarding Organization that EyeCandy Training Ltd has to confirm the learners identify to prevent malpractice. This may be done by the provision of a valid form of photo ID e.g. a passport, driving licence or student card.

All learners will receive notification when they have been registered on to the qualification.

Learners will be provided the following policy documents, which they must read and by completing their registration will be agreeing to abide by them;

 

•          Appeals Policy

•          Assessment Policy and Procedure

•          Complaints Policy

•          Equality and Diversity Policy

•          Malpractice Policy

•          Privacy Notice (If relevant to qualification)

•          Reasonable Adjustments and Special Considerations Policy

•          Recognition of Prior Learning Policy

•          Registrations Policy

•          Terms and Conditions

 

Once Registered

Once learners have been registered, depending on the qualification they will have access to;

•          Online learning

•          Knowledge tests Resource Documents

 

The system that EyeCandy Training Ltd is using for all learners has the ability to evidence their learning to ensure the learner can achieve all of the relevant learning outcomes and assessment criteria as per the qualification specification.

 

Timescale for completion

There are target timescales for the various qualifications we are able to offer; this is detailed in the qualification specification document provided by EyeCandy Training Ltd.  If a learner feels they won’t be able to complete their qualification within this timeframe then they must contact EyeCandy Training Ltd to discuss Reasonable Adjustments and Special Considerations.

 

Withdrawals, Transfers and Changes

Once a learner has been registered with the Awarding Organization we are not able to make transfer that qualification to another learner.

If a learner wishes to withdraw their enrolment, they must email confirmation of their withdrawal will be made where, depending on the nature of any changes needed and how far along a learner is to completion; EyeCandy Training Ltd may be able to make changes. All withdrawal, transfer and change requests will be confirmed with the Awarding Organization.

It should be noted that and changes that are needed must be made within 10 days of initial registration.

 

Certification

On confirmation of achievement of all assessment criteria as provided by the Awarding Organization in the Specification of Qualification, learner’s certificates will be claimed from the Awarding Organization in line with their online claim procedure and Assessment Centre status.

On receipt of the certificate in the Centre from the Awarding Organization the details will be check for accuracy and completeness and recorded.

Learners will be informed and the Certificate will be made available to download, for collection or posted to the registered address by recorded delivery. This process can take up to three months.

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Exam Invigilation and Procedures Policy

 

Communication of the Policy

Every staff member involved in the management, delivery, assessment and quality assurance of qualifications offered by EyeCandy Training Ltd, shall be made aware of this policy during their induction period of employment. Learners undertaking EyeCandy Training Ltd qualifications shall be informed of this policy during their induction process.

Statement of Principles

This policy must be must be adhered to at all times.

• One invigilator is allowed to invigilate a maximum of 20 learners.

• An invigilator must be able to summon help without disturbing learners taking an exam.

• Learners should be seated with a distinct distance from one another of 1.25 meters.

• Learners may only take pens into the examination room. Any pencil cases must be transparent. Mobile telephones and other electronic equipment are not permitted.

 

When preparing an examination room, invigilators should consider an area for learners to store their personal belongings. Bags and other belongings should be out of reach of learners and access to them must be monitored by the invigilator.

Ideally learners should be seated and ready to take the exam 5 minutes before the start of

the exam.

A clock must be visible to learners at all times throughout the exam.

The start and finish times of an exam must be clearly visible for all learner to view in the exam room.

The guidance to learners relating to the exam must be read out by the invigilator prior to the commencement of the exam.

Once the exam has started learners may not ask questions about the exam. In exceptional circumstances they may seek the attention of the invigilator, for example if they need to use the toilet.

Invigilators must not talk to or distract learners during the exam.

Invigilators must be able to observe all learners at all times during an exam.

If a learner wishes to leave the room for any reason and intends to return to continue their exam, they must be accompanied. The invigilator must remain with them at all times. The learners remaining in the exam room must continue to be invigilated.

Learners arriving late for an exam (by less than 15 minutes) must be seated near to the door and the disturbance to other learners kept to a minimum.

Learners who are more than 15 minutes late will not be able to enter the exam room or undertake the exam. In such cases, a FAIL will be recorded.

 

An invigilator must complete an Exam Attendance Register and Exam Invigilation Report for every exam session.

The report should show:-

the date of the exam

the time the exam took place

the location of where the exam took place

any learner who attended the exam late (up to 15 minutes)

any learners who attended the exam late (beyond 15 minutes)

any other circumstances of unusual exam practice must be identified on the invigilators exam report

If a learner is suspected of malpractice, the invigilator must warn the learner that he/she may be removed from the examination room. The candidate should also be warned that the awarding organization will be informed and may decide to disqualify the candidate.

An invigilator must inform the head of centre of any malpractice or suspected malpractice, immediately. It is the head of centre’s responsibility to inform the awarding organisation as soon as possible, all cases of suspected or actual malpractice in connection with an exam.

Invigilators must remind learners when there are ten minutes of the exam remaining.

At the end of the exam learners must be told to stop writing and ensure that their name and reference number is on the exam answer sheet.

Exam papers and learner exam answer sheets (if different) must be collected in immediately at the end of the exam. The invigilator must check that the learners have completed their details correctly before the learners have left the exam room.

All exam papers must be stored securely in a locked cabinet/drawer prior to dispatch to the awarding organisation.

The answer papers must not be changed, checked or altered in any way between the time of collection from learners to the dispatch/scanning for marking at the awarding organisation.

Where the centre has an issue with a question that is considered misleading or incorrect on the exam paper, the awarding organisation should be made aware of this immediately.

An invigilator must take the following action in an emergency such as a fire alarm:-

Stop learners from writing

Collect the Learner Attendance Register and evacuate the examination room

Advise learners to leave all exam papers in the examination room

Ensure all learners are supervised as closely as possible while they are out of the exam room to make sure there is no discussion about the exam

Make a note of the time of the interruption and how long it lasted

Allow learners the full working time set for the examination. If there are only a few learners, consider the possibility of taking the learners (with question papers and scripts) to another place to finish the examination

Make a full report of the incident and of the action taken on the Invigilation Report and send to the awarding organisation.

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PROCEDURES FOR CONTINUOUS PROFESSIONAL DEVELOPMENT (CPD)

 

INTRODUCTION

The procedure aims to ensure access to CPD is available to all staff in a fair and standardised manner and in relation to the principles set out in the associated CPD policy

 

PROCEDURE

There is a shared responsibility for the CPD of staff at the Centre, which is summarised below. It is recognized that there will be differences between areas as to how these responsibilities are fulfilled

 

Centre Managers

Centre Managers are responsible for:

• Ensuring their staff all participate in appropriate CPD activity

• Ensuring that individuals have the opportunity at regular intervals, to discuss their CPD needs

• Providing appropriate resources (time and venues) for CPD activities

• Where appropriate, identifying nominee/s among their staff  to provide internal CPD to share best practice

 

Individuals

Individuals are responsible for:

• Taking a proactive approach to their own CPD and aspiring to develop their abilities in their role

• Implement, cascade or otherwise disseminate the skills, knowledge or understanding acquired as agreed

• Providing an evaluation/report on all CPD activities in which they have been involved on the standard evaluation form

• Update and maintain a CPD log of all CPD activities in the agreed format

• Reflecting at regular intervals upon their performance in their current jobs and future career aspirations and identifying their appropriate development needs

• Discussing these with their line manager during their appraisal with a view to establishing priorities in relation to their professional, departmental or Centre objectives

• Applying newly-developed knowledge and skills to their work and the development of their careers

• Ensure compliance with their mandatory training as and when recommended by the Academy as part of your duties under their contract of employment. If staff do not fulfil this requirement it will be dealt with as a disciplinary by HR and the line manager

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Late fees

There are additional charges if you exceed the agreed-upon time frame of your course or qualification The fee for this is determined by the level of qualification you are doing .

There will be a charge  to reschedule your practical exam is you fail.  This is to cover the cost of the Fees from the Awarding Body so ensure that you are well prepared for your practical exams. 

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Policy on the Use of Artificial Intelligence (AI)

Purpose: This policy serves to uphold academic integrity and ensure that students' work, encompassing assignments, reflects their individual comprehension, effort, and creativity. It unequivocally prohibits the deployment of artificial intelligence (AI) or any automated tools in the execution of study assignments, projects, or assessments.

Scope: This policy is applicable to all students enrolled in any course or program offered by the Best Practice Network that involves study assignments as an integral component of the learning process.

Policy Guidelines:

Prohibition of AI Utilisation:

1. Students are expressly forbidden from employing AI, machine learning algorithms, or any automated means to complete their projects and/or study assignments, including, but not restricted to, essays, reports, presentations, programming tasks, and problem-solving exercises.

2. Every submitted project and/or assignment must represent the original work of the student, and any utilisation of AI or automated tools to generate content, ideas, or solutions is strictly prohibited.

Academic Integrity:

1. Students are expected to uphold the principles of academic integrity, truthfulness, and accountability in all academic undertakings.

2. Plagiarism, including the incorporation of AI-generated content without appropriate attribution, constitutes a breach of academic integrity and will result in disciplinary measures.

Knowledge and Skill Development:

1. The objective of projects and/or study assignments is to evaluate students' comprehension, knowledge, and skills gained throughout their academic journey.

2. The employment of AI to finalize projects and/or assignments undermines the educational process and obstructs the development of critical thinking, problem-solving aptitudes, and creativity.

Assessment Methods:

1. Best Practice Network will design projects and/or study assignments that necessitate individual contemplation, analysis, and application of acquired concepts.

2. Projects and/or assignments will be structured to discourage or prevent the use of AI as a replacement for individual effort.

 

 

Detection and Prevention:

1. Best Practice Network educators, trainers, facilitators, and the assessment team may employ diverse methods and technologies to identify potential AI usage in study assignments.

2. Students will be informed of the steps taken to uncover AI-generated content and the consequences of such use.

Consequences of Policy Violation:

• Violation of this policy will lead to academic penalties, which may include failing grades, academic probation, or expulsion, contingent upon the gravity of the infringement and institutional policies.

Methods for Detecting AI Usage:

Utilisation of Plagiarism Detection Software: Implement plagiarism detection tools to identify resemblances between submitted assignments and recognised AI-generated content.

Comprehensive Evaluation: Scrutinise assignments for incongruities in writing style, peculiar vocabulary, or unnatural language patterns that could indicate AI utilisation.

Individualised Assessments: Formulate assignments that are customised to each student's comprehension and necessitate tailored responses, making it arduous for AI-generated content to fulfil the criteria.

Verbal Explanations: In select cases, conduct oral assessments enabling students to elucidate their assignments and display their understanding of the subject.

Knowledge-Centric Queries: Embed questions in assignments that mandate students to employ their knowledge beyond the scope of readily available AI-generated information.

Randomised Elements: Introduce random components or scenarios that deter students from relying solely on pre-existing AI-generated materials.

By enacting this policy and employing efficacious detection approaches, the Best Practice Network ensures an equitable and authentic learning environment that promotes intellectual development and academic excellence.

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CONFLICTS OF INTEREST POLICY

 

Introduction

EyeCandy Training Ltd staff, including contractors, must understand their obligations in relation to confidentiality and the procedures for identifying, monitoring and managing actual, perceived and potential conflicts of interest.

A conflict of interest is where an informed and reasonable observer would conclude that an individual has competing interests, which might impair their ability to make objective and unbiased decisions or to act contrary to the interests of EyeCandy Training Ltd or contrary to the requirements of the awarding organisation and/or its regulators.

A personal interest is a conflict of interest that relates to an individual, where any informed and reasonable observer would conclude that a person has interests in any activity that could have the potential to lead that person to act contrary to his or her own interests. A personal interest can be financial or non-financial in nature, examples could include:

• An examiner marking work for a learner with whom they have a personal relationship;

• an individual invigilating an exam for a learner with whom they have a personal relationship;

• when a tutor invigilating their learners;

• when a member of staff has a direct or indirect financial interest in the outcome of any assessment.

Declaring Conflicts of Interest

All staff and stakeholders are required to immediately report any interest, which may conflict with their duties and responsibilities, to their line manager or other member of the management team, if staff have any doubt as to a possible conflict of interest this must be discussed with the Centre manager or other member of the management and Quality Assurance team.

Staff and stakeholders will be required to complete an annual written Conflict of Interest Declaration, disclosing any actual or potential conflict of interest.

In addition staff may be reminded and asked to declare conflicts of interest during formal meetings such as exam boards and/or standardisation meetings.

Managing Conflicts of Interest

We will take all reasonable steps to ensure that no conflict of interest causes or has the potential to cause and adverse effect, and should this happen, we will take all reasonable steps to mitigate the impact and inform the relevant awarding organisation.

Staff with a personal interest in the outcome, will be excluded from carrying out: malpractice investigations, appeals or other activities.

Ongoing monitoring activities include:

• Regular review of declared conflicts of interest.

• internal quality assurance monitoring of monitor learner assessment, markers/assessors;

• learner work will be subject to external quality assurance by the awarding organisation.

Confidentiality

All staff and stakeholders must ensure the security of information and preserve confidentiality of all personal data, activities, meetings, documentation and records.

Staff and stakeholders must not copy of or distribute copies of any of EyeCandy Training Ltd’s material or assessment materials relating to qualifications to external parties unless authorised to do so.

Learner and other individual personal data must never be disclosed or shared unless authorised to do so.

Any breaches of confidentiality must be reported immediately to a member of the management team. anyone with a personal interest in the outcome of the investigation into potential breaches of confidentiality  will be prohibited from carrying out investigations of suspected or alleged breaches of confidentiality.

Reporting to the Awarding Organisation

Any identified potential or actual conflicts of interest or breach of confidentiality that has or may have the potential for to cause an adverse effect will be reported to the relevant awarding organisation, who may then issue guidance or instruction on actions required to mitigate against any such effect.

Retention of Records

We will retain a record of all potential or actual conflicts of interest and the steps taken to mitigate against any risk or adverse effect. These records are confidential but may be made available to the awarding organisation or its regulators.

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BOOKING PRACTICAL LESSONS AND EXAMS (BLENDED COURSES)

At EyeCandy we prioritize the comprehensive understanding of theoretical knowledge as a foundation for practical skills development in the field of beauty and aesthetic practice. To ensure that our students have a solid grasp of theory before proceeding to practical lessons and exams, we have established the following policy:

Policy Details:

1. Theory Completion Requirement: Students must successfully complete and pass all relevant theory assignments and assessments associated with a particular course or module before they are eligible to book practical lessons and exams.

2. Assessment and Marking: Theory submissions will be marked within a reasonable timeframe of two weeks from the date of submission. Our grading system is designed to provide constructive feedback to help students understand their areas of strength and areas that need improvement.

3. Submission of Learning Outcomes: It is forbidden to submit a full qualification in one go. Students must submit one Learning Outcome at a time. For example, Workbook A, Workbook B, and so forth should be submitted individually and sequentially.

4. Practical Lesson and Exam Booking: Once a student has successfully passed all required theory components, they will be eligible to book practical lessons and exams. Practical lesson and exam bookings will be scheduled in coordination with the student's availability and the academy's timetable.

5. Flexible Learning: We understand that students may have different learning speeds and commitments outside of their studies. Therefore, we offer flexibility in completing the theory requirements, allowing students to progress at their own pace while ensuring they have a strong theoretical foundation.

6. Course Completion Timeframe: Students have a maximum of 12 months to complete their course. Charges will apply for anyone who wishes to complete their course after this timeframe.

7. Monitoring Progress: Our teaching and assessment team will closely monitor the progress of each student to ensure they are on track to meet the theory completion requirement. If a student faces challenges or requires additional support, we will provide guidance and assistance to help them succeed.

8. Equal Opportunity: This policy applies equally to all students at EyeCandy, ensuring fairness and equal opportunity in the learning process.

Policy Review:

This policy will be periodically reviewed and updated as needed to ensure its effectiveness and alignment with our educational goals and standards.

By implementing this policy, we aim to foster a thorough understanding of theory among our students, enabling them to excel in practical skills and contribute to the success of their future careers as practitioners in the field of beauty and aesthetic practice.

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Policy on the Use of Artificial Intelligence (AI)

Purpose: This policy serves to uphold academic integrity and ensure that students' work, encompassing assignments, reflects their individual comprehension, effort, and creativity. It unequivocally prohibits the deployment of artificial intelligence (AI) or any automated tools in the execution of study assignments, projects, or assessments.

Scope: This policy is applicable to all students enrolled in any course or program offered by the Best Practice Network that involves study assignments as an integral component of the learning process.

Policy Guidelines:

Prohibition of AI Utilisation:

1. Students are expressly forbidden from employing AI, machine learning algorithms, or any automated means to complete their projects and/or study assignments, including, but not restricted to, essays, reports, presentations, programming tasks, and problem-solving exercises.

2. Every submitted project and/or assignment must represent the original work of the student, and any utilisation of AI or automated tools to generate content, ideas, or solutions is strictly prohibited.

Academic Integrity:

1. Students are expected to uphold the principles of academic integrity, truthfulness, and accountability in all academic undertakings.

2. Plagiarism, including the incorporation of AI-generated content without appropriate attribution, constitutes a breach of academic integrity and will result in disciplinary measures.

Knowledge and Skill Development:

1. The objective of projects and/or study assignments is to evaluate students' comprehension, knowledge, and skills gained throughout their academic journey.

2. The employment of AI to finalize projects and/or assignments undermines the educational process and obstructs the development of critical thinking, problem-solving aptitudes, and creativity.

Assessment Methods:

1. Best Practice Network will design projects and/or study assignments that necessitate individual contemplation, analysis, and application of acquired concepts.

2. Projects and/or assignments will be structured to discourage or prevent the use of AI as a replacement for individual effort.

Detection and Prevention:

1. Best Practice Network educators, trainers, facilitators, and the assessment team may employ diverse methods and technologies to identify potential AI usage in study assignments.

2. Students will be informed of the steps taken to uncover AI-generated content and the consequences of such use.

Consequences of Policy Violation:

1. Violation of this policy will lead to academic penalties, which may include failing grades, academic probation, or expulsion, contingent upon the gravity of the infringement and institutional policies. Additionally, please be aware that no refunds will be provided to students who do not adhere to this policy.

Methods for Detecting AI Usage:

• Utilisation of Plagiarism Detection Software: Implement plagiarism detection tools to identify resemblances between submitted assignments and recognised AI-generated content.

• Comprehensive Evaluation: Scrutinise assignments for incongruities in writing style, peculiar vocabulary, or unnatural language patterns that could indicate AI utilisation.

• Individualised Assessments: Formulate assignments that are customised to each student's comprehension and necessitate tailored responses, making it arduous for AI-generated content to fulfil the criteria.

• Verbal Explanations: In select cases, conduct oral assessments enabling students to elucidate their assignments and display their understanding of the subject.

• Knowledge-Centric Queries: Embed questions in assignments that mandate students to employ their knowledge beyond the scope of readily available AI-generated information.

• Randomised Elements: Introduce random components or scenarios that deter students from relying solely on pre-existing AI-generated materials.

By enacting this policy and employing efficacious detection approaches, the Best Practice Network ensures an equitable and authentic learning environment that promotes intellectual development and academic excellence.

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